Frequently Asked Questions
Everything you need to know about our smart, healthy food options.
What makes WiO SmartFoods different from traditional health foods?
WiO SmartFoods utilizes proprietary technology to reduce calorie and carbohydrate absorption without sacrificing taste or texture. Our products are designed to look and taste like your favorite comfort foods while supporting a healthy lifestyle.
How should I store my WiO products upon delivery?
To maintain maximum freshness, we recommend refrigerating or freezing your items immediately upon arrival. Specific storage instructions for each product, such as bread or desserts, are listed on the individual packaging.
What is your shipping policy for perishable items?
We ship our products in specialized temperature-controlled packaging to ensure they arrive fresh. Orders are typically processed within 1-2 business days and shipped via expedited carriers to minimize time in transit.
Are WiO SmartFoods products suitable for diabetics?
Yes, most of our products are formulated to be low-glycemic and have a minimal impact on blood sugar levels. However, we always recommend consulting with your physician before making significant changes to your diet.
What is your return policy?
Due to the perishable nature of our food products, we cannot accept returns. However, if your order arrives damaged or if there is an issue with the quality, please contact our support team within 48 hours for a replacement or refund.
Do you offer subscription options?
Yes, you can sign up for our 'SmartShip' subscription service to have your favorite foods delivered on a recurring schedule while saving 10% on every order.